Managing someone else's affairs (Carers UK, May 2021)

Carers UK has carried out research looking at carers’ experiences when acting on behalf of the person they care for. This work has been supported by British Gas. For some carers, especially those who have very significant or stressful caring responsibilities, having to communicate with services that do not understand them, or their needs, can be very challenging.

This report shows the findings which include:

  • 40% of carers said that they did not have any formal mechanisms in place to manage someone else’s affairs. Many carers even without these arrangements are acting with consent of the person needing care, eg being asked to book a hospital appointment.
  • 93% of carers reported they helped manage the affairs of the person they care for in relation to GP services, making this the most common service that carers manage on behalf of the person they care for. 28% found managing GP services on behalf of the person they care for difficult.
  • 80% of carers managed some aspect of everyday banking on behalf of the person they cared for. This makes it the most common private sector service carers managed. 27% reported managing everyday banking services difficult.
  • 52% of carers had responsibility for helping manage the affairs of the person they care for in relation to the DWP/Jobcentre. 49% reported finding DWP services difficult to manage. They found this the most challenging of all public services.
  • 68% of carers helped manage TV licences on behalf of the person they care for. 8% of carers reported that it was difficult to manage, making it the least challenging service to interact with whilst managing someone’s affairs.