Covid-19 Information and Advice

If you are worried that you or someone you look after may be at high risk from coronavirus, NHS 111 can offer direct guidance through their online coronavirus helpline. Call 111 if your (or their) symptoms become severe, and let them know you are a carer.

The information on this page is aimed at ensuring you understand how to keep yourself and your loved ones safe during this challenging period. 

Keep up to date with the very latest information from Middlesbrough Council and Redcar & Cleveland Council

The government roadmap to cautiously ease lockdown restrictions in England is well underway.

The Prime Minister has announced that Step 4 of the Roadmap out of COVID-19 legal restrictions in England will go ahead on Monday 19 July.

On 19 July, most legal restrictions will end, removing social distancing and social contact restrictions and enabling remaining businesses to reopen.

Step 4 will mark a new phase of continued caution, whilst managing the risks of COVID-19, in response to the pandemic. 

As restrictions will be eased following the move to Step 4 of the Roadmap, the Government will be advising clinically extremely vulnerable people, as a minimum, to follow the same guidance as everyone else, but extremely vulnerable people may wish to think particularly carefully about additional precautions they may wish to take, to lower their risk of infection.

The month-long delay in Step 4 has allowed a further seven million vaccines to be given to adults in the UK. More than 80 million vaccine doses have now been given to people in the UK with 45.7 million adults receiving a first dose (86.9%) and 34.5 million adults receiving both doses (65.6%).

However, the pandemic is not over. Cases are rising so we must proceed with caution and take measures to reduce the risk of spreading COVID-19. This includes wearing face coverings in crowded indoor places like public transport unless we are unable to for health reasons.

After Step 4, the Government will continue to manage the risk of serious illness from the spread of the virus.
The Government’s five-point plan to reduce the risk:

  1. Reinforce the country’s vaccine wall of defence through booster jabs and driving take-up.
  2. Enable the public to make informed decisions through guidance, rather than laws.
  3. Retain proportionate test, trace and isolate plans in line with international comparators.
  4. Manage risks at the border and support a global response to reduce the risk of variants emerging globally and entering the UK.
  5. Retain contingency measures to respond to unexpected events, while accepting that further cases, hospitalisations and deaths will occur as the country learns to live with COVID-19.

Covid-19 information leaflets are available in a range of different languages :

What does this mean for people with caring responsibilities?

If you are providing care for someone who is deemed to be extremely vulnerable, take extra precautionary measures if providing essential care and ensure you follow the NHS hygiene advice for people at higher risk.

It is vital to self-isolate and follow guidance if you or the person you care for develops Covid-19 symptoms. As long as you have no Covid-19 symptoms and take every precaution, you are allowed to continue visiting someone who relies on you for care. Continue to take all the necessary steps to minimise the risk of spreading the virus such as washing hands regularly, wear a face covering, frequent cleaning and minimise contact where possible.

You can book free Covid-19 community testing for people who are not displaying any of the Covid-19 symptoms. Around one-third of people with Covid-19 do not have symptoms and can pass the virus on to loved ones without knowing it. Keep yourself, your loved ones and your communities safe. Find out more. 

Read more about the latest government guidance on Covid-19.

Covid-19 Vaccinations for Carers

Carers who are in receipt of Carer'sAllowance or are the main carer of an elderly or disabled person whose welfare may be at risk if the carer contracted COVID are now included in Priority 6 alongside people with underlying conditions (see Table 3 of the Green Book) follow the recommendation by the Joint Committee on Vaccination and Immunisation.

The COVID-19 vaccine is now available to the over 30s, book your test.

Carers Together are supporting carers in the South Tees area to get registered at their GP surgery as a carer so they can be invited for their vaccine as soon as possible. 

Find out more about carers and the Covid-19 vaccination, how to access yours, what to do on the day and the potential side effects.

Identifying yourself to others as a carer

Carers Together- 'I am a carer' card

If you are concerned about how you can identify yourself as a Carer, Carers Together have created a new 'I am a Carer Card' to make this easier for you. This free card identifies the holder as a Carer who is registered with Carers Together and is available to new and existing Carers across South Tees.  To request a card please call our office on 01642 488977.

This new card is offered in addition to the Redcar and Cleveland Borough Council's Carers Card scheme and Middlesbrough Council Carers Emergency Card Scheme and will work alongside them.

Carers Together- 'I am a carer' card
Carers Together- 'I am a carer' card reverse

Reduce your chances of getting Covid-19 by staying home as much as possible and following the Hands, Face, Space guidance:
hands face space
  • HANDS - Wash your hands regularly and for 20 seconds.
  • FACE - Wear a face covering.
  • SPACE - Stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors).

Do you or the person you care for find it difficult to socially distance?

The ‘please give me space’ badge has been designed to help anyone who may have difficulties in maintaining a safe, social distance during the coronavirus pandemic. Wearing the badge can be helpful to signal to others around them that they need to pay attention and give space to the wearer. You can also download it onto a mobile phone if you are not able to print it out. Find out more here. if you are caring for someone who has dementia, there's useful advice about face-coverings here.

If you are providing essential care, it is vital to stop and self-isolate if you start having symptoms of COVID-19 – these include a loss of smell and taste or the more commonly known symptoms of a persistent cough or fever.

If you are notified that you have been in contact with a person who has tested positive for coronavirus by the NHS Test and Trace system: 

  • you must self-isolate for 10 days
  • follow the advice in this guidance

To find out what to do if you or someone you care for has symptoms, follow this NHS guidance

Emergency cards 

The government advise all carers to create an emergency plan with the person they care for, to use in circumstances where help from other people to deliver care may be needed. Depending on the circumstances, this could be help from family or friends or a care provider.

To create an emergency plan that fits the needs of the person you care for, you will need to set out:

  • the name and address and any other contact details of the person you look after
  • who you and the person you look after would like to be contacted in an emergency
  • details of any medication the person you look after is taking
  • details of any ongoing treatment they need
  • details of any medical appointments they need to keep

You should also ensure that it is in a format that can readily be shared with other people who will need to discuss the plan with the person you care for.

Contact Carers Together to find out more about their carers card scheme 01642 488977.


Testing is now available to anyone over the age of five, with symptoms of coronavirus Tests can be requested through the NHS website. You can apply on someone else's behalf online, with their permission, if they are not able to.

Unpaid carers are on the governments latest list of essential workers who can be prioritised for COVID-19 testing. Find out more about how to get tested, the process and what types of test are available on this Gov.UK page.

The government advise the public to consider wearing face coverings in enclosed public spaces where you may be more likely to come into contact with people you do not normally meet.

Face coverings

It is mandatory to wear face coverings in a range of enclosed public spaces including public transport, shops, libraries and places of worship. Take a look at the full list produced by the government along with information on making your own covering. The government also advised that coverings are worn in enclosed spaces where you may be more likely to come into contact with people you do not normally meet. 

Exemptions for the use of face coverings do apply if you have certain health conditions or disabilities, where wearing one causes problems. These also apply to children under the age of 11 and further information on staying safe outside is available. 

Surrey and Borders Partnership NHS Trust have created a helpful video for family members and carers of people with learning disabilities to help them understand why wearing a face mask is important, how to find a face mask that suits the person they support and how to help them get used to wearing it.

NHS Covid-19 app is now available to download on your mobile phone as part of the test and trace system. 
Covid-19 image on mobile phone
Benefit system changes

For recent updates to the benefits system, see Carers UK's A-Z of changes to benefits, assessments and support – COVID-19. 

Further information from the government

If you are a carer and have been asked by your employer to return to work following the easing of lockdown, you can find general information about your rights from Citizens Advice.

Information to help bereaved families, friends or next of kin make important decisions.

Frequently asked questions on what you can and can’t do during the coronavirus outbreak.

Social distancing guidance.

Guidance for young carers and young adult carers during coronavirus. 

The Government has launched a free Coronavirus Information Service on WhatsApp

To activate this:

  1. add 07860 064422 to your phone contacts
  2. message the word ‘hi’ in a WhatsApp text
Prioritise your own health and wellbeing

Carers UK recently (2020) carried out an online survey to understand the impact of the Covid-19 pandemic on carers. They have since produced a report to share their findings. 

Carers UK infographic depicting 70% of unpaid carers reporting to be doing more during in coronavirus outbreak

The report shows that 55% of unpaid carers feel overwhelmed and are worried that they are going to be burnt out in the coming weeks. 

The full report can be read below:

Caring Behind Closed Doors- Carers UK Report April 2020.pdf

It is clear from the report that the pandemic is having a hugely adverse effect on unpaid carers. This amplifies the importance of taking care of your own wellbeing right now as much as you do for the health of the loved one you support!

We have provided a range of useful information and advice to help you to start to prioritise your own wellbeing. 

Talking to the person you care for about coronavirus

You don’t have to try very hard to read or hear about the current coronavirus pandemic. The language alone can feel scary. When we hear about the impact its had on other countries and the risks to older people or those living with an underlining health condition, it can make our worries and concerns worsen for those we care for and ourselves.

You might be concerned about how your loved one is reacting to the coronavirus news. Remember, you know them best and if you do decide to have a conversation about it or they bring it up, it might be because they are worried. It is important to talk to them calmly and honestly. If they are worried, remind them whilst many people have and continue to become unwell, most of those people are recovering. You can also remind them that the NHS are ready to support those who do become unwell.    

People with autism

Talking to adults and/or children who are living with autism about coronavirus and supporting them to deal with the changes to their lives can be difficult. The National Autistic Society are providing information and guidance. Visit   

People with a learning disability

Mencap have good guidance on supporting someone with a learning disability at this time

Surrey and Borders Partnership NHS Trust have created a useful video for carers of people with learning disabilities to consider how to discuss and communicate aspects of coronavirus to those you care for. The video will provide useful strategies and tips to make talking together about coronavirus helpful, safe and positive. 

Other useful information

The Children's Society is a national charity that has developed specific information and guidance for young cares relating to Covid-19

Carers UK is a national organisation providing carers with expert advice, information and support. They campaign and innovate to find better ways to reach and support carers. They have a range of frequently asked questions which is a useful resource you can see them below:

Staying safe (FAQs)

Managing food and medication (FAQs)

Benefits guidance (FAQs)

Practical guidance (FAQ)