Find help in Redcar & Cleveland

The Carer Support Service in Redcar & Cleveland is provided on behalf of the local authority by three providers – Carers Together, Age UK Teesside and Redcar & Cleveland Mind. The three organisations can offer you information on the services available to carers in the community. 

Carers Together logo






Carers Together

Telephone: 01642 488977

Carers Together is a registered charity dedicated to improving the quality of life for carers. It offers a wide range of services, information, advice and support for carers either on an individual basis or in groups. Support is available in community venues, by phone or by email.

The type of support available includes: 

  • Information and advice including financial and legal
  • Support groups
  • Activities and events
  • Counselling
  • Dementia Support
  • Advocacy

Age UK Teesside Logo






 Age UK Teesside- Time Out Service

Key Contact: Marie Kerr, Time Out Service Coordinator.


The Time Out service is for adult carers in Redcar & Cleveland. The service arranges for a trained volunteer to sit with the person being cared for, allowing the carer a break. The same volunteer will visit the cared for on a regular basis and act as a befriender for up to 8 hours a month. Volunteers are matched with the cared-for based on shared interests where possible so that everyone involved benefits from the service.

The trained volunteer will:

  • Visit the cared for in their own home
  • Build a safe and reliable relationship
  • Provide company and conversation
  • Help the carer find activities that suit them
  • Signpost the carer or the cared-for to other services that can support them

Redcar & Cleveland Mind logo






Redcar & Cleveland Mind

Telephone: 01642 296052

A dedicated Mental Health Practitioner will offer support for carers experiencing problems with mental health or for those caring for someone with a mental health condition. The support on offer will include:

  • 1-1 Support utilising a Road to Recovery mental health support model
  • Group support such as peer support, therapeutic interventions and risk management
  • A range of groups/training to build resilience and understanding of mental health conditions
  • Mental health support specific to young carers and parent carers 

The Junction Foundation logo

The Junction Foundation 

Telephone: 01642 756000

If you are under the age of 18 and are caring for an adult or child you can access help and support from The Junction Foundation, Redcar & Cleveland Council's commissioned young carer support service. The Junction Foundation's vision is to make a positive difference to the lives of vulnerable children, young people and their families; to support and enable them to reach their potential, shape their futures and lead healthy, fulfilling lives.

Redcar & Cleveland Council logo



Redcar & Cleveland Council

There is a range of services within the council that can provide support, information and advice to local carers.

Redcar & Cleveland Adult Social Care-Telephone: 01642 065070

Redcar & Cleveland Council Access Team can arrange for an assessment of your needs to help you continue in your role as a carer, even if the person you care for does not receive care and support from Adult Social Care.

Redcar & Cleveland Children & Families Service 

Universal activities such as Health drop-ins, baby socials, breastfeeding groups, toddler groups and universal youth club sessions have already ceased and will no longer be running in any of our Family Hub buildings or Youth and Community Centres until further notice.

Health Visitor or School Nurse- Telephone: 01642 444011

Family Hub staff telephone: Redcar area: 07970371685, East Cleveland area: 07966232823, Greater Eston area: 07500606851.

Redcar & Cleveland Council Early Help- Telephone: 01642 130678. Early help means providing support to a family when a problem emerges, at any stage in a child's life, from the foundation years through to the teenage years. 

Redcar & Cleveland Multi-Agency Children's Hub (MACH)- Telephone: 01642 130 700 Email: Contact MACH if you are worried about a child or young person and feel they are at risk of being abused, neglected or at risk of being harmed. The MACH is a partnership between Redcar & Cleveland Borough Council, Cleveland Police and Health Partners.

Redcar & Cleveland Short BreaksTelephone the Family Information Service on 0800 073 8800 or Email: - Find out more about having Time Off From Your Caring Role.

Redcar & Cleveland Council Welfare Rights. Tel: 01642 771166 E-mail: welfarerights@redcar-clevel​ The Welfare Rights team can support you to understand your benefits entitlement and support you with claiming them

Redcar & Cleveland Council Special Guardianship Order (SGO) Team. Telephone: 01642 444121 The Special Guardianship Team are responsible for providing support, advice & information to carers who are thinking about applying for an SGO (Special Guardianship Order), and to families that already have an SGO in place. 

Redcar & Cleveland Special Education Needs & Disabilities Local Offer- The Local Offer website sits within the People's Information Network (Redcar & Cleveland PIN) where you will find information and advice about services for children and young people with special educational needs and disabilities (SEND). There is a range of categories that help you to navigate and search to find appropriate local information and services.

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 Contact Listening Ear Service

Book appointment: For more info: Telephone: 0800 2540 890 Email:

Free, confidential support over the phone with the Family Support Adviser for parents and carers of children with neurodevelopmental needs. 

Citizens Advice Redcar & Cleveland logo



Citizens Advice Redcar & Cleveland- Adviceline: 03444 111 444 Telephone: 01642030000 Email:

Providing free, confidential and impartial advice. Their goal is to help everyone find a way forward, whatever problem they face.

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Down’s Syndrome North East Telephone: 0870 765 2121 Text: 07740511814

The leading organisation for the help and support of all people with Down’s Syndrome and their families and friends. Offer support in Teesside.

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Kinship- Kinship Active. Telephone: Sue on 07943 865586 or Jane on 07943 865601 Kinship Advice Line: 0300 123 7015 Email: 

Are you raising a relative or friends child when their own parents are unable? Are you a Special guardian or informal kinship carer? Do you want to meet other carers and families for support? 

Kinship carers in Redcar, East Cleveland, Eston, South Bank and Grangetown can take part in free fun activities whilst improving general health and wellbeing. Activities currently delivered online by a closed group.

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MAIN Telephone: 01642 608012

MAIN offer advice and support to families who have a child or young adult with an Autistic Spectrum Condition and those with disabilities.

They provide social clubs, after school clubs, training and parent drop-in sessions.

MAIN are contracted by Redcar and Cleveland Council to provide short break services to children & young people on the Autism Spectrum and those with disabilities.

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Healthwatch Redcar & Cleveland. Telephone: 0800 118 1691 between the hours of 09:00 – 17:00 Monday to Friday Text service: 07451288789 Email:

Healthwatch is the independent champion for people who use health and social care services. Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. They focus on ensuring that people’s worries and concerns about current services are addressed and work to get services right for the future. 

SEND Family Voice R&C logo, colourful heart in a speech bubble

SEND Family Voice Redcar & Cleveland  Email:

SEND Family Voice is the recognised and funded parent carer forum for Redcar and Cleveland, whose aim is to create a strong and represented community of families who have children and young people with any special educational needs.

Together the Parent Carer Forum can:

  • Engage with families to find out their experiences and feedback to services and professionals to ensure the promotion of inclusive practice.#
  • Empower other families by sharing information and experiences.
  • Influence and shape services through the representation of families’ voices, ensuring a local offer that is shaped by the needs of children and young people with SEND.

Download the SEND Family Voice Membership Form: SEND Family Voice RC membership form

'Believe in children' Barnardo's logo

The South Tees SENDiass Phone: 07923 241142 Email:

The South Tees SENDiass offers free impartial, confidential information and advice for children and young people aged 0-25 and their parents and carers where a child or young person has or may have special educational needs or disability.

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ReGenerate- Hope For Autism Email:

Run by successful autistic adults, for all autistic children, young people and adults -

We provide flexible, ongoing support, using various exercises and activities to overcome anxiety and sensory challenges.

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Take Heart Support Group Teesside (Take Heart). Text only: 07514656130 Online email form: here 

Take Heart provide guided exercise (led by trained tutors) and social activities for people with heart problems. There are classes in Coatham Redcar, Guisborough, Marske, Eston & Skelton. Most meeting venues have a range of exercise equipment, such as exercise bikes, treadmills, rowing machines, etc.

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Teesside Stroke Club. Telephone: 07977137836

Support is provided through exercise classes which are tailored to the needs and abilities of each individual member. An important part of our club is to improve the confidence of stroke survivors through socialising with members who can empathise with their situation this is also a useful support mechanism for carers. Exercise sessions are delivered in Middlesbrough but are available for individuals and their carers across Teesside. 

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Tees Valley Buddies. Telephone: 07934 449500 Email:

Tees Valley Buddies is a neurodiverse self-advocacy and peer support charity.

“We are creating a community where everyone belongs and where everyone can make a difference”

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We Are With You. Telephone0300 3033781 Address: 161 High Street, Redcar, TS10 3AN. Online chat Mon to Fri 9am-9pm Sat & Sun 10am- 4pm. 

Free, confidential advice and support for Redcar & Cleveland adults and young people about their own or a loved one's drug and alcohol use. 

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Mighty Mondays- Whippet Up Telephone: 07771 873057 Email:

Mighty Mondays is a friendly arts group for anyone (including people affected by dementia) who enjoys art and creativity. This service used to be delivered three times a week from three different locations to help boost people's wellbeing but, due to the current coronavirus restrictions, it is now delivered online via Zoom. Get in touch to find out how to join in.

Redcar & Cleveland PIN
Not found what you are looking for? Take a look at Redcar & Cleveland's People's Information Network (PIN) for a wider variety of services and organisations.