Available support during lockdown.

Laptop with words 'support still available throughout the lockdown. Find out more"

07 January 2021

Once again we have entered a national lockdown, we thought it would be useful to highlight that support is still available for Middlesbrough residents looking after loved ones at this much needed time. Some offers of support will look different to be compliment with lockdown restrictions and to ensure your safety and the safety of the organisation's employees. Take a look below at some of the key organisations that offer local carers support and how they are adapting to meet your needs. This list is not exhaustive and we will add more information as we get it. If you would like to add information e-mail hello@wecareyoucare.info 

Carers Together

"We want to reassure Carers that there will be very few changes to the way we deliver our services during our new period of lockdown. Our phone lines are open from 9-5, Monday to Friday on 01642 488977 or you can contact us via the referral form on our website.

Our group walks and online activities will go ahead as planned and we will ensure that all face to face events follow strict COVID-19 secure guidelines.  If you have an office appointment scheduled with us, we will be contacting you soon to discuss the safest way of holding that meeting."

The Junction Foundation

"The Junction will be continuing to offer a full range of services to Young Carers (any child or young person up to the age of 18 years with a caring responsibility) and their families during lockdown, this includes:

  • Discussing the needs and wishes of young carers and their families to ensure we know the best way to support you or your family, this may involve support from The Junction or other services which we will help you to access
  • Social support to enable you to discuss young carers issues or have some fun and reduce isolation over this period
  • Emotional Wellbeing Support on a one-to-one basis or through small group work to support you with the emotional impact of caring
  • Information, advice and guidance on any welfare issues you may have including access to services, support packages, digital inclusion (making sure you have access to technology to take part in support), access to food and basic necessities
  • Transition support - if you are a young carer and are moving into further education, employment or training and would benefit from some additional support to move on successfully - whether this is around caring responsibilities, looking what can make a successful transition/options or financial support.
  • Young Carers Voice - if you are a young carer who has something they would like to say to services, the wider community or would like to get involved in representing your views (and those of other young carers) through activities and projects 

Although we are unable to meet in person, except in exceptional circumstances at the moment, we can support you to access digitally so if you would like to get involved please get in touch." Contact telephone: 01642 756000.

Kinship Carers Support

All local kinship peer support groups are not providing face to face group support at present. If you are a Kinship Carer and in need of support you can take a look at the kinship care page and contact Grandparents Plus for support. 

Grandparents Plus Contact: Telephone 0300 123 7015 or                                                                    e-mail advice@grandparentsplus.org.uk

Kinship Active is still providing relaxed virtual support to all Kinship Carers locally.


Contact: Jane 07943865601 or e-mail Jane.harmer@grandparentsplus.org.uk 

Age UK Teesside

"The country's return to lockdown means that all of our groups and meetings are currently suspended. Befriending services will continue over the telephone and via our penpal scheme with the Cleveland Cadets. We can still arrange telephone appointments for benefits' advice, digital training and assessments. New referrals can be made via telephone, email or on our website." 

Contact: Telephone: 01642 805 500 or e-mail: info@ageukteesside.org.uk

Age UK Teesside Time for You service "is still running and we are accepting referrals. Currently, due to the higher tier, our befrienders and staff are unable to provide face to face in indoor spaces.

Our staff and volunteer befrienders can provide support over the phone and have a good chat and catch up. We are also able to provide, on loan, various active mind activity packs, games such as dominoes, drafts and other stimulation and variance to carers and their cared for during the lockdown." 

Contact: Telephone: 01642 805500 or e-mail: helen.metcalfe@ageukteesside.org.uk 

Branches Support 

"We are closed to face to face support but we are still available for advice on the following:

Day time Monday to Thursday 10 am to 3 pm: 07934104283, 07742090608. Tuesday Evening - 4.30pm to 6.30pm: 07938676579. If no reply please leave a voice mail and someone will get back to you or text. Email - branchescareres@outlook.com"

Inward Bound is offering free, flexible online mindfulness sessions for Middlesbrough carers. 

To join the sessions: E-mail inward-bound@gmx.co.uk T: 01642 964765 or 07828709512

Middlesbrough Council

Adult Social Care. Contact telephone: 01642 065070 (Monday to Thursday: 8:30am to 5pm, Friday: 8:30am to 4:30pm) or e-mail: adultaccessteam@middlesbrough.gov.uk

Children's Services- Middlesbrough Multi-Agency Children's Hub.  Contact telephone: 01642 726004 or e-mail: MiddlesbroughMACH@middlesbrough.gov.uk

Middlesbrough Citizens Advice Bureau

Middlesbrough CAB ways of contacting


"We are open as usual for advice and support via phone, email and website contact form:

Mon - Thurs: 9:00am til 4:00pm

Fri: 9:00am til 3:00pm"




Middlesbrough & Stockton Mind

"We know the latest Covid announcement will be causing potential distress and uncertainty. It's normal to feel anxious, stressed and worried, you're not alone.

Remember, we are always here if you are struggling to cope."

Contact: Telephone 01642 257020 or e-mail info@middlesbroughandstocktonmind.org.uk

Middlesbrough & Stockton Mind Carers & Families Well-being Service- The service is not able to operate as usual due to the restrictions. However, the team are still able to provide support over the phone or via e-mail for Middlesbrough residents who are looking after loved ones with mental health issues. The service can provide face to face support, following Covid secure guidelines, if essential and for whom virtual support is not suitable. 

The team are organising a range of online courses including; slow cooker course, Basic IT, mindfulness sessions and fitness class. More details to follow. 

The ‘walk and talk’ sessions are also still available outdoors.

Contact Shazana and Renee for more information and support via telephone: 01642 257020 or email carers@middlesbroughandstocktonmind.org.uk

Neuro Key

"Neuro Key have been sifting through guidelines and information on Covid-19 support systems to ensure people have what they need. We are constantly gathering examples of where the system is failing people living with neurological disabilities and placing their carer’s at risk, to report to Cabinet Office and DEFRA via the regional stakeholder disability network."

If you need support right now, please contact us:    01642 641825     jo.cole@na-tvdny.org.uk

Check out the 'My Creative Life' - "We have developed a series of activity sheets to support people with long-term conditions and their carers and family members with self-managing their condition. We will post a new activity sheet every one to two weeks." Here is the latest activity sheet:

Latest My Creative Life worksheet

Tees Valley Buddies

"So many families are feeling stressed at the thought of going through another lockdown. Families were at breaking point during the last lockdown, including me!! I want all families, parents and carers to know that Tees Valley Buddies is here to support you through this difficult time!

Parents and carers can join our WhatsApp group for emotional support where we have a wonderful group of parents who understand what your going through and can relate to how your feeling. We are there for you when you need us most, to support you when your feeling low, stressed, burnt out and in need of a good cry. We are also there when you need a chit chat, a laugh and a cheering up!

You don’t have to be on your own this time let Tees Valley Buddies help to bring you all together so you can all support and be there for each other!

We are also offering one to one for all parent and carers through WhatsApp, phone calls and video calls!

Thank you, Annemarie

Contact: Telephone 07934 449500 or e-mail teesvalleybuddies@gmail.com

Other useful contacts:

  • If you think you're in immediate danger of hurting yourself or someone else, call 999.
  • If you've already hurt yourself, go to the nearest Accident and Emergency department.
  • If you already use local mental health services, your care plan will include details of what to do and who to contact if you are unwell. If you've already been given a Crisis Line number, call it. The TEWV crisis line is 0800 0516 171.

Adfam- "Our lockdown survey shed light on the many challenges faced by families affected by a loved one's drug, alcohol or gambling problem during #Lockdown1. As the UK goes into #Lockdown3, we want to make sure families know where to turn to for help. Visit our website for top tips, a list of helplines, virtual support groups, an online forum and much more! We are here for you!" 

Carers UK- Telephone Helpline is available on 0808 808 7777 from Monday to Friday, 9 am – 6 pm or you can contact us by email (advice@carersuk.org)

Carers Trust- Lots of useful information on their website. Email info@carers.org.

ChildlineChildline offers free, confidential advice and support whatever your worry, whenever you need help. 0800 1111

Healthwatch South Tees- Share feedback about health and care services or use the signposting service: Telephone: 0800 118 1691 between the hours of 09:00 – 17:00 Monday to Friday. Email: healthwatchsouthtees@pcp.uk.net

Papyrus If you are a young person having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice. Call: 0800 068 4141 Text: 07860 039 967 Email: pat@papyrus-uk.org. Every Day 9:00 am to 12:00 am (midnight)

Mind- Mental health support. Telephone: 0300 123 3393

NSPCC- If you're worried about a child, even if you're unsure, contact our professional counsellors for help, advice and support. Call us or email help@nspcc.org.uk 0808 800 5000

SamaritansWhatever you're going through, a Samaritan will face it with you. We're here 24 hours a day, 365 days a year. Call 116 123 for free. Sometimes writing down your thoughts and feelings can help you understand them better. You can e-mail jo@samaritans.org (response time: 24 hours)